Putting "Stars on the Wall": Turning Washroom Data into Facilities Management Action

Developed initially for shopping malls but applicable across commercial buildings, community centres and transport hubs, Knight Frank Property & Facilities Management's (KFPFM) S.A.I.L. (Shoppers' Analytics IoT for Leasing) platform was created around a simple idea: data should help operators make better decisions, not create more dashboards.

Building on that foundation, KFPFM has partnered with software solutions provider TechStudio Solutions to launch an integrated Smart Washroom programme that connects washroom monitoring directly to facilities management operations.

Occupancy sensors and smart washroom technology such as IoT sensors, smart toilet grading and occupancy monitoring are already widely available, so the challenge has never been about collecting data. Rather, it is how to turn that data into action, accountability and measurable outcomes.

Our approach integrates washroom monitoring into our proprietary platform to create a direct link between data, facilities managers and cleaning teams. Instead of simply flagging an issue, the system tracks it through to resolution. And owners gain clearer visibility into performance, service levels and resource allocation.

Key benefits for asset owners:

• From alerts to accountability
  The platform supports response and resolution tracking for odour incidents, consumable replenishment and facility faults. Every task is logged from alert to closure, creating a clear audit trail and measurable service performance.
  
  
• Smarter deployment of manpower
  Condition-based cleaning reduces reliance on fixed cleaning schedules. Resources can be directed to washrooms that need attention most, helping operators respond to peak demand while improving productivity.
  
  
• Championing sustainability goals
  Using SGBC-certified technologies, including Ultra Fine Bubble Generators (UFBG) and Dyson Airblade V systems, the solution can reduce dependence on chemicals and paper consumables while improving the user experience.
  
  
• Guidance through accreditation and compliance
  From grant applications and workforce training to Happy Toilet Programme accreditation, we help owners navigate the process and maintain the standards required for higher-tier certification.

The platform extends beyond washrooms. Through a common IoT gateway, it can also support water leak detection, indoor air quality monitoring and other building performance initiatives that contribute to building assets’ Green Mark objectives and tenant satisfaction.

Looking to improve building performance through smart facilities management, IoT monitoring and data-driven operations? Reach out to my team at to explore how intelligent Facilities Management solutions can help transform hygiene, maintenance and operational spending into measurable outcomes.